This one-day course introduces the concept of design thinking, which advocates a focus on the needs of users and customers, and results in better products, services, and processes.
The sessions include material and activities that teach how to use design thinking to solve problems more creatively, how to understand problems from a customer’s perspective, how to apply different brainstorming techniques to identify innovative ideas, how to use effective design research, how to understand the value of creating prototypes to test ideas, and how to ensure design ideas materialize.