OPERATING MODEL
What Business Owners Need to Get Right When Starting or Running a Business
New or established, every business rests on three things: how it is designed, how its performance is managed and how it runs day to day.
Mohammed NizamCEO and Principal Consultant, Mission Means Consulting
IN BRIEF
- 01 Operating Model: the design of the business, from structure, roles and processes to decision rights, systems, governance, rewards and culture. In distribution, it defines every step from enquiry to collection and who approves what.
- 02 Operating Backbone: how performance is managed, through targets, a few critical KPIs, named owners, visible results, regular reviews and corrective action. A target nobody owns is only a number in a spreadsheet.
- 03 Daily Management System: the routines that make execution happen every day, such as short daily meetings, visual boards, escalation and follow-up.
- 04 A new business should put these in place before complexity arrives. In an existing one, an owner who is always firefighting usually has a gap in one of the three, not simply a people problem.
TRY THIS
Design the business, manage its performance and run it to a daily rhythm, so that it no longer depends on the owner being in the room.
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This page is a short brief. The full piece by Mohammed Nizam is in the Mission Means Insights newsletter.
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See it in practice
CASE STUDY 05 · CONSTRUCTION
85%
of project milestones now met on schedule, up from 50%
Real estate builder: projects back on schedule, and costs back under control
Read the case study
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