CHANGE
Your People May Not Be the Problem
Many transformations fail because people never really adopt the new way of working. Before blaming attitude, look at the conditions the change was launched into.
Mohammed NizamCEO and Principal Consultant, Mission Means Consulting
IN BRIEF
- 01 Leaders tend to explain poor take-up by character: resistant, careless, not committed. The cause more often lies in the situation around the person.
- 02 Check the basics. Was the change explained clearly? Is it practical? Do managers reinforce it daily, and do processes, systems, KPIs and incentives all point the same way?
- 03 Don't stop at the launch. Go and see the work, find where people get stuck, remove the friction, coach the managers and fix the process where needed.
- 04 Measure adoption rather than completion, and keep reinforcing the new behaviour until it becomes routine.
TRY THIS
People take up a change when it is clear, workable and worth it, and when leaders stay involved until it sticks.
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This page is a short brief. The full piece by Mohammed Nizam is in the Mission Means Insights newsletter.
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